Privacy Policy – jlmine Casino

This Privacy Policy ("Policy") describes how jlmine ("jlmine," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the jlmine online casino platform at jlmine.com and any associated mobile-optimized interfaces (collectively, the "Platform").

jlmine is committed to protecting the privacy and personal data of all its players and website visitors. This Policy is designed to comply with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

By registering for a jlmine account, accessing the Platform, or otherwise providing your personal information to jlmine, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the jlmine Platform.

This Policy should be read alongside jlmine's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

For the purposes of the Data Privacy Act of 2012 and this Policy, jlmine is the Personal Information Controller (PIC) in respect of all personal data collected through the Platform. As PIC, jlmine determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out lawfully, fairly, and transparently.

jlmine has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable Philippine data privacy law. If you have any questions, concerns, or requests relating to your personal data, you may contact the jlmine DPO using the contact details provided in Section 15 of this Policy.

jlmine collects the following categories of personal data from players and Platform visitors:

jlmine does not intentionally collect sensitive personal information as defined under the Data Privacy Act (e.g., health data, political opinions, religious beliefs) unless specifically required for responsible gaming compliance purposes, in which case your explicit consent will be obtained.

jlmine collects personal data through the following means:

• Direct Collection: Information you provide when registering for a jlmine account, completing identity verification (KYC), making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access or use the Platform.
• Third-Party Sources: Identity verification data from PAGCOR-approved KYC service providers; fraud detection signals from payment processors; and publicly available information used to verify your identity or comply with anti-money laundering obligations.

jlmine processes your personal data for the following purposes, each supported by a lawful basis under the Data Privacy Act of 2012:

jlmine does not sell, rent, or trade your personal data to third parties for commercial purposes. Your personal data may be shared only in the following limited circumstances:

• Service Providers: jlmine engages trusted third-party service providers (Personal Information Processors) to assist in operating the Platform, including KYC verification providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only on jlmine's instructions and in accordance with applicable Philippine data privacy law.
• Regulatory Authorities: jlmine is required to share certain player data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine government authorities where required by law or regulatory obligation.
• Law Enforcement: jlmine may disclose personal data to Philippine law enforcement agencies in response to a valid court order, subpoena, or other lawful legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of jlmine's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
• With Your Consent: jlmine may share your data with third parties in any other circumstances where you have given your explicit prior consent.

jlmine uses cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage patterns, and detect fraudulent activity. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game display options, and responsible gaming limits you have set on your jlmine account.
• Analytics Cookies: Help jlmine understand how players use the Platform so we can improve the user experience. Data collected is aggregated and anonymized where possible.
• Security Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats to your jlmine account.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the jlmine Platform. jlmine does not use cookies to serve third-party advertising.

jlmine retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

• Account Data: Retained for the duration of your active jlmine account, plus a minimum of five (5) years following account closure, in accordance with PAGCOR record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• KYC / Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Technical & Usage Logs: Retained for up to twelve (12) months for security and fraud prevention purposes, after which they are anonymized or deleted.

Upon expiry of the applicable retention period, jlmine will securely delete or anonymize your personal data in accordance with its data disposal procedures.

jlmine implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: All data transmitted between your device and the jlmine Platform is protected using TLS 1.2 or higher encryption. Stored personal data and financial records are encrypted using AES-256.
• Access Controls: Access to personal data is restricted to jlmine personnel and authorized service providers who have a legitimate need to access it. All access is logged and audited.
• Two-Factor Authentication: jlmine offers two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized login.
• Regular Security Audits: jlmine conducts regular internal and third-party security assessments, penetration testing, and vulnerability scans to identify and remediate potential security weaknesses.
• Staff Training: All jlmine personnel who handle personal data receive regular data privacy and security training.
• Incident Response: jlmine maintains a documented data breach response plan. In the event of a breach affecting your personal data, jlmine will notify you and the NPC within 72 hours as required by Philippine law.

Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by jlmine:

• Right to be Informed: The right to be informed of how your personal data is being collected and processed — which is the purpose of this Privacy Policy.
• Right of Access: The right to request a copy of the personal data jlmine holds about you, along with information about how it is being processed.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data jlmine holds about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jlmine's legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on jlmine's legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jlmine has processed your personal data in violation of the Data Privacy Act.

To exercise any of the above rights, please contact the jlmine Data Protection Officer using the contact details in Section 15. jlmine will respond to all data subject requests within fifteen (15) business days of receipt. In complex cases, this period may be extended by a further fifteen (15) business days, with prior notice to you.

The jlmine Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing online casino gaming. jlmine does not knowingly collect personal data from individuals under the age of 21.

If jlmine discovers or is notified that it has inadvertently collected personal data from a person under 21 years of age, it will immediately close the relevant account, delete all associated personal data, and return any deposits made, in accordance with jlmine's underage gambling policy.

If you are a parent or guardian and believe that your child under the age of 21 has registered on the jlmine Platform, please contact jlmine customer support immediately so that appropriate action can be taken.

jlmine's primary data processing operations are conducted within the Philippines. However, some of jlmine's third-party service providers (such as cloud hosting and KYC verification providers) may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, jlmine ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that impose data protection standards equivalent to those required under Philippine law. Such transfers are conducted in compliance with the Data Privacy Act of 2012 and NPC regulations on cross-border data flows.

The jlmine Platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies solely to the jlmine Platform and does not cover the privacy practices of any third-party websites or services.

jlmine is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party services you access through links on the jlmine Platform before providing any personal information to those services.

jlmine reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, jlmine will notify registered players via the mobile number or email address associated with their account, or by posting a prominent notice on the Platform.

The date of the most recent revision is displayed at the top of this page. Your continued use of the jlmine Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jlmine, please contact our Data Protection Officer:

• Data Protection Officer: jlmine Privacy Office
• Email: [email protected]
• Support: [email protected]
• Response Time: Within 15 business days of receipt

If you are not satisfied with jlmine's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012.